There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You can just disconnect the flylead from the isolator tho as it has a barrel on it. It has two outputs on the left of the wall box. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Just make sure you definately don't need it, or won't be needing it again. When I proceeded to set up my Hub 3 I quickly realised that. First picture is telephone socket which is now not used. But I have no Virgin Media Wall socket in my house. 0 Kudos Reply. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. If you really need to take them off, just use a screwdriver to unscrew the screws. On the day of activation, connect your new router to the master phone socket. Second, you'll likely need a manned installation for your VM services. Options. signed up and was given the option of self installation. Entertain me; Broadband Deals. Legend Options. No, the ethernet cable is for a wired device if you have one. on 07-09-2022 19:28. I have signed up as a new user for Virgin Fibre. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. to be phone lines. We can certainly look to get an engineer booked in for you. Hi I have ordered a quick start kit and don't have a virgin media wall socket. You can possibly do this in two ways. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I can only find the TV socket. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Wall sockets and no connection. VM BB TV Landline. Hey @Aslamali14 thanks for reaching out to us and a warm welcome to the Virgin Media. ) The hub will be in here too. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. on 04-02-2023 11:17. Vonage 2nd line. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. . 132Mb average speed. I'm a Very Insightful Person, I'm here to share knowledge. Various cable mediums are used in modern systems to transmit data. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. I don't work for Virgin Media. Hi @bingoman000. Wall socket. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Thanks for posting, welcome to both Virgin Media and the Community. I expect it is a male F plug on the cable, they don’t make female F plugs. The cable in the second picture is the one you need to connect too. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. First picture is telephone socket which is now not used. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Tudor. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Tudor. Don't touch it. Virgin Media Wall Socket. on 23-10-2022 13:36. What you want is a telephone line extension from the hub to where you want the phone base unit located. a week ago. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. It should be free of charge. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Best to have the excess somewhere tucked away if possible. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Broadband wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 4. But I have actually managed to get through to the technical team over chat. 3. 29-12-2022 20:58 - edited 29-12-2022 21:00. If you need a new wall socket, the engineer will install this for you during the appointment. Don’t plug the power cable into a plug socket yet. Tried looking but can't see a way to book an engineer for this?. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. Learn more. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Call the Pre-installation and delivery team on 0800 052 1734. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We would like to show you a description here but the site won’t allow us. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Need to contact Virgin Media Customer. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. RedTomato said: I removed my Virgin cable about a month ago. The block box on second picture is an amplifier for terrestrial TV. Browse Virgin Media Virgin Media Community. The only wall boxes are old NTL boxes with TV and FM connections. I don't see a Virgin Media Wall Socket anywhere in. I was never asked if I had a wall box. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Plug into the wall socket. But what I can't figure out based on the research so. Get the Hub ready by connecting the wires. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. You're going to need… the Hub. Step 4. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Being connected to the internet is one of the most important modern essentials in 2022,. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello, i registered VM broadband and scheduled to delivery on 1st September. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. on 17-10-2022 15:06. Account - Mobile. Is there likey to be any problem with this, such as degraded of weaker quality or speed. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. We would like to show you a description here but the site won’t allow us. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Back a step. Stay safe online. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. ” I did not get a silver terminator cap in my packaging to send back. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Security matters. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Plug into the Virgin Media wall socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Options. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I will only be using one wall socket, so the other socket will have no connections. Browse Virgin Media Virgin Media Community. I'm very sorry to hear about the non-wall socket. Look for a box on the outside of your home and see if you can trace where the coax goes. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've got 2 wall sockets that I think are likely. Broadband and phone deals. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Superstar. on 22-08-2022 08:33. Client62. those who understand binary and those. Please help. We would like to show you a description here but the site won’t allow us. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on 12-01-2023 21:04. The cable could be hidden within, or behind, furniture. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Call the pre-installation and delivery team on 0800 052 1734. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Sorry to hear you have been having issues with your self-installation. Plug the cables into the Hub. 1 ACCEPTED SOLUTION. Connect the Hub’s power cable with the blue tab. Some properties do not have a wall socket, only a cable. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Absolutely not. Account - Cable. That's fine. 3 weeks ago. There is a cable on the right of the box coming from the outside. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. I recently applied and received the delivery for a virgin package of tv broadband. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. @umerarifkhan11 wrote:. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. 3 minutes ago. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Incidentally the phone socket is redundant if not in use and can be safely removed. There is a cable on the right of the box coming from the outside. Tudor. Vonage 2nd line. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Manage Your Account. I wanted. 2. I was told when purchasing the broadband package that fi. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. Browse Virgin Media Virgin Media Community. I have been given other details for the account such as the account number/area code and. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Options. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Browse Virgin Media Virgin Media Community. • Check the connection is tightly connected, it will make a 'click' noise. My Virgin Media App. " The hub is upstairs as previously said. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Re: No virgin media wall socket. Re: My house wall socket that cannot fit to VM hub. This is a little untidy for my likeing. You need to go outside and locate the brown or grey omnibox on the wall. It is surface clipped usually. Thank you. Also there will be an external, often brown, omnibox. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have received my quick start-up kit. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Virgin Media Wall Socket. -a power cable for the hub's adapter. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Browse Virgin Media Virgin Media Community. Unfortunately I am struggling to work out where to plug the cable from the Hub. Or you may be quicker than average! You won’t be involved the whole time. My Virgin Media App. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. We also don’t have an Ethernet point only an old BT outreach 5C box. 2: Seeker. We would like to show you a description here but the site won’t allow us. Or a VM person will sort it for you when they get here in a day ot two. Tudor. . There are two outputs from here (the two connectors that are close together on the white box). Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Location. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The second socket is in the study and I need a wired connection here. Vonage 2nd line. The new ones are just screws, the old style Telewest ones are like star shaped head. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. This is designed to push over the existing screw connector the outlet has. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. . If you take a look at the back of your Smart Hub, you. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Tudor. Explain what needs to be done and book an engineer visit. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). 63K; 3. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. The first thing is to start making alternative arrangements for your internet connectivity. However, there is no Virgin Media Wall socket in my house. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On Families. Plug the cables into the Hub. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. i received an installation kit for my broadband but my property. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. 0 Kudos. Switched On Families. Jan 14, 2022. Just had the Hub 3 delivered for Quickstart. . You'll have to cut the cable and seal the hole up. . Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. I would get virgin to do it. There is no way I can insert the isolator cable into the - 5223924. on 08-01-2023 20:46. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. We're pleased to hear you're thinking of rejoining us. I would love to help you get your service installed. on 21-08-2023 20:36. You may need to use the. Second, you'll likely need a manned installation for your VM services. I am so sorry to hear that you seem to be missing a wall socket in the home. Reply. How To A Smartphone Without Letting My Pas Know Quora. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Need a Virgin Media Wall Socket Go to solution. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. It probably goes into another room in the house. Tudor. I recently got Virgin broadband installed. Manage Your Account. The pre-install team number is 0800 052 1734. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. Then push the connector VM have provided over the screw thread. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Sometimes you'll just have a wire coming in rather than a wall socket. I presume. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Socket should be on the underside. Re: No Virgin Media wall socket internally. You will only have been sent a QuickStart pack if the premises previously had VM. Account - Cable. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. on 28-10-2022 17:29. Tudor. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Thankfully, it's very easy to tell whether your. Also available from the likes of Screwfix, Homebase, Toolstation etc. If you look into the back of your Hub, you'll see a port. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Re: No Virgin Media wall socket internally. charleykate10. We would like to show you a description here but the site won’t allow us. Options. My Virgin Media App. on 27-01-2023 17:22. Very poor advice. I end up calling and the person on the phone said its been - 5401028. The box and cables may have been removed by the previous occupiers. I don't work for Virgin Media. Networking and WiFi. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Options. Sorry man. Call the Pre-installation and delivery team on 0800 052 1734. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Go to solution. Choose the best spot for your wifi hub. Tudor. Robert_P. Networking and WiFi. The block box on second picture is an amplifier for terrestrial TV. I don't have a Virgin wall socket. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The answer is yes. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. . Browse Virgin Media Virgin Media Community. I don't work for Virgin Media. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Forum Team (Retired) 204 Views. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. 4. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Unscrew the white cable with the black collar. Stream from Virgin Media. From there it is going into the white distribution amplifier. on 25-09-2022 15:41. Browse. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. There should be a wall mounted box somewhere inside that has an F socket on it. on 21-08-2023 20:36. It is likely you will be waiting a few days. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Follow these steps to install your virgin Media Broadband, TV and Phone service. Manage Your Account. You should see a cable going through the wall and if you trace this inside, you should get the cable. Switched. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Check the condition of your phones. on 05-09-2023 20:36. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.